Frequently Asked Questions

How do I place an order?

Choose a product, select any required options, add it to your cart and continue to Shopify checkout. Check the final total before placing your order.

When will tracking appear?

Tracking usually becomes available after the supplier or carrier dispatches the order and adds a tracking number. Use the secure link in your order or shipping email, or visit your customer account.

How do I request a return?

Read the Returns & Refunds policy and follow the return process shown there or in your order information. Eligibility is based on the published policy and order details.

Can I change or cancel an order?

Requests depend on the order's processing and dispatch status. Read the Cancellation Policy and contact support as soon as possible.

How do product reviews work?

Reviews are collected through Judge.me. A product without reviews will not be given invented ratings or testimonials.

How can I contact Carturio?

Use the Contact page for product or order questions.