Shipping policy

Last updated: October 8, 2026

Carturio currently ships orders to customers within India.

1. Order processing

Orders are generally processed and prepared for dispatch within approximately 24 hours, subject to product availability, successful payment confirmation, operational conditions, and other circumstances affecting fulfillment.

Orders placed around weekends, public holidays, exceptional sales periods, or operational disruptions may require additional processing time.

2. Delivery timeframe

Our typical delivery estimate is approximately 3–5 business days after dispatch.

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

  • Destination.
  • Courier operations.
  • Weather or natural events.
  • Public holidays.
  • Remote or difficult-to-service locations.
  • Incorrect or incomplete address information.
  • Operational or logistical disruptions.
  • Supplier or fulfillment processing.

3. Shipping charges

The standard shipping charge currently applicable to orders is ₹99, unless a different charge or promotional shipping offer is clearly displayed at checkout.

Any applicable shipping charge will be shown to the customer before the order is completed.

4. Delivery address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Name.
  • Flat/house/building information.
  • Street/locality.
  • City.
  • State.
  • PIN code.
  • Contact details where requested.

Carturio is not responsible for delays or failed delivery caused by an incorrect, incomplete, or inaccessible address supplied by the customer, subject to applicable law.

5. Delivery delays

Although we aim to meet the estimated delivery timeframe, unforeseen courier and fulfillment delays can occur.

If an order is delayed, customers may contact Carturio using the support details below so that we can review the shipment status and, where possible, assist with the issue.

6. Tracking

Where tracking information is available, Carturio or the applicable fulfillment partner may provide tracking details after dispatch.

Tracking updates depend on the courier and may take some time to appear after the shipment is handed over.

7. Damaged parcels

If a parcel appears visibly damaged when delivered, customers should document the condition of the parcel and product as soon as reasonably possible.

Photographs and, where appropriate, video evidence may be requested for a damage claim.

Damage-related claims should be submitted through the applicable return process within the stated return-request period.

8. Delivery issues

If your order has not arrived, appears to be stuck in transit, or has another delivery-related issue, contact us as soon as reasonably possible.

Contact:
Email: carturiosupport@gmail.com
Phone: +91 73858 81061

9. Third-party fulfillment

Carturio may use third-party suppliers, fulfillment partners, and logistics providers to process and deliver customer orders.

The use of a third-party fulfillment or logistics partner does not change Carturio's customer-support responsibilities or the rights and remedies available under applicable law.

10. International shipping

Carturio currently does not offer standard international shipping. Orders are intended for delivery within India.

Any future change to our shipping coverage will be communicated through the website or checkout.