Terms of service
Last updated: October 8, 2026
These Terms of Service govern your use of the Carturio website and your purchase of products through Carturio.
By accessing or using the website, you agree to these Terms of Service to the extent permitted by applicable law.
1. About Carturio
Carturio operates an online retail store offering products to customers in India.
Carturio may use third-party suppliers, fulfillment providers, payment providers, courier companies, and other service providers to support the ordering and delivery process.
2. Website use
You agree to use the Carturio website lawfully and not to:
- Misuse the website or its services.
- Attempt unauthorized access.
- Interfere with website operation or security.
- Submit fraudulent or misleading information.
- Use the website for unlawful activities.
- Copy or exploit website content without authorization.
3. Product information
We make reasonable efforts to present product information accurately, including product descriptions, images, specifications, availability, and pricing.
However, minor differences in appearance, color, packaging, or presentation may occur depending on the product, display device, manufacturer, supplier, or fulfillment process.
Where there is a material error in product information, Carturio may correct the error and take appropriate action consistent with applicable law.
4. Product availability
Products are subject to availability.
A product being displayed on the website does not guarantee unlimited availability.
Where an ordered product becomes unavailable before fulfillment, Carturio may contact the customer regarding available options, including an appropriate refund where applicable.
5. Pricing
Product prices are displayed in Indian Rupees (INR) unless otherwise stated.
Prices, promotions, discounts, shipping charges, and product availability may change from time to time.
The price applicable to an order is the price displayed at the applicable point of checkout, subject to correction of obvious errors and applicable law.
6. Orders
An order submitted through the website constitutes a request to purchase.
Carturio may review an order before fulfillment for operational, payment, stock, fraud-prevention, or other legitimate reasons.
Where an order cannot reasonably be fulfilled, Carturio may cancel the affected order or item and provide an appropriate refund where applicable.
7. Payments
Orders must be paid using the payment methods made available at checkout.
Carturio currently does not offer Cash on Delivery (COD).
Payment must be successfully confirmed before an order is processed for fulfillment.
8. Shipping and delivery
Shipping and estimated delivery times are governed by our Shipping Policy.
Delivery estimates are not guaranteed dates and may be affected by courier, logistics, weather, holidays, destination, and other circumstances outside reasonable operational control.
9. Returns and refunds
Returns and refunds are governed by Carturio's Return and Refund Policy.
Customers must follow the applicable return procedure and must not send products to an unapproved return address.
10. Third-party services
Carturio may use third-party services including payment providers, suppliers, fulfillment providers, logistics companies, analytics services, customer-support tools, and return-management services.
Those services may have their own terms and policies.
11. Intellectual property
The Carturio brand, logo, website design, text, graphics, photographs, original content, and other proprietary materials are protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, or commercially exploit Carturio content without authorization, except where permitted by law.
12. Accuracy and availability of the website
We aim to keep the website available and information accurate, but we do not guarantee uninterrupted availability or that the website will always be free from errors, interruptions, or technical issues.
13. Fraud and misuse
Carturio may take reasonable steps to investigate suspected fraud, payment abuse, unauthorized transactions, misuse of promotions, or other prohibited activity.
14. Changes to these terms
Carturio may update these Terms of Service from time to time.
The updated version will be published on the website with its updated date.
15. Consumer rights
Nothing in these Terms of Service is intended to exclude, restrict, or override any mandatory consumer right, statutory protection, or legal remedy that cannot lawfully be excluded or restricted.
16. Contact
Carturio
Email: carturiosupport@gmail.com
Phone: +91 73858 81061