Returns & Refunds

Last updated: October 8, 2026

Carturio provides a clear, controlled return process for eligible orders. This policy explains when a return can be requested, what proof is required, who reviews it, how the return is shipped, and how an approved refund or replacement is handled.

1. Return window

Our standard return-request window is 48 hours (2 days) from delivery. If our tracking system does not receive a delivery status, the return window may alternatively begin 7 days after fulfillment.

This standard policy does not limit any consumer right or remedy that cannot lawfully be excluded or restricted.

2. Eligible return reasons

• Looks materially different from the listing
• Poor quality or faulty product
• Incorrect item or variant received
• Parcel or product damaged on arrival
• Another genuine product issue that Carturio confirms as eligible

Change-of-mind, “doesn't suit me”, or similar preference-based returns are not part of Carturio's standard return program.

3. Photo proof and verification

For an eligible return request, the customer must provide a clear photo showing the product and the issue. Carturio may request additional photographs, video, packaging images, labels, order information, or other reasonable evidence where needed to verify a claim.

4. Manual approval

Submitting a return request does not automatically approve the return. Every request is manually reviewed by Carturio based on the stated reason, evidence, product condition, order information, product-specific rules, and applicable law.

Customers must not ship a product back until Carturio has approved the request and supplied the applicable return instructions.

5. How an approved return is shipped

After approval, Carturio will provide the return address and shipping instructions. Unless Carturio provides a prepaid return label or expressly confirms another arrangement, the customer must arrange and pay the courier charge for the approved return to Carturio.

Carturio does not charge a separate return-handling fee.

6. Return route

Approved returns may be sent first to Carturio's registered business address for handling. Where supplier or fulfillment processing is required, Carturio may subsequently forward the item to the relevant authorized supplier/fulfillment address.

Registered business address:
Royal Garden, Kurgaon, Boisar, Tarapur Road, Building No. 2, A Wing, Flat No. 202, Maharashtra, India.

Customers should not send products directly to Wukusy or another supplier unless Carturio specifically instructs them to do so.

7. Return condition and inspection

Returned products should be kept in the condition required for the approved return, including applicable accessories, parts, packaging, labels, and documentation. Carturio and/or the relevant fulfillment partner may inspect a returned item before the final refund or replacement decision.

8. Refunds

For an approved refund, Carturio will normally issue the eligible amount to the original payment method used for the order. Carturio currently targets refund processing within 2–3 business days after the required return receipt and verification checks are completed. Banks or payment providers may take additional time to reflect the refund.

9. Replacement or exchange

Where available and appropriate, Carturio may offer a replacement or exchange instead of a refund. Availability depends on stock, product eligibility, fulfillment arrangements, and the circumstances of the return.

10. Special product restrictions

Some products may have product-specific return restrictions because of their nature, hygiene requirements, supplier conditions, or applicable law. Any product-specific restriction will be communicated on the relevant product page or during the return process.

11. Fraud and abuse

Carturio may investigate suspected fraudulent, abusive, repeated, or materially inaccurate requests and may request additional evidence before approving a return, subject to applicable law.

12. Start a return

Use the Carturio Returns & Refunds return portal linked on this website to submit an eligible request. Do not courier an item before receiving approval and return instructions.

13. Contact

Return and refund support: carturiosupport@gmail.com · +91 73858 81061

Important: Nothing in this policy removes or restricts any consumer right or remedy that cannot lawfully be excluded or restricted.